Frequently asked questions
- How do I contact Strada?
If you would like to contact Strada, you can submit your query by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 0203 597 7414.Contact Us
- Is there a customer service department I can talk to/email?
If you would like to contact the customer service department, please click on the link below and fill out the required fields. Alternatively you can contact the customer service department by calling 0203 597 7414.Contact Us
- How do I book a restaurant?
If you would like to make a reservation you can either phone the restaurant directly or make an online booking. Just click on the link below and select the location you wish to visit.Book Online
- Can I book a table for a party at Strada?
We have a dedicated event planner on hand to help make your life easier. Visit our groups & events page, fill out a few details and we’ll be in touch to discuss further.Groups & Events
- How do I amend my table booking?
To amend an online booking you will need to cancel your original booking using the online system and then book with the correct details. You can cancel a booking by clicking on the relevant link in the confirmation email you received at the time of booking. After clicking on the link, please follow on the on-screen instructions.
If you need to amend a phone booking, please call the restaurant directly. Contact details for our restaurants can be found by clicking on the link below:Locations
- Where can I find your menus and prices?
Click on the link below and select the restaurant you wish to visit.Menus
- What are your menu terms and conditions?
Food allergies and intolerances: before you order your food and drinks, please speak to our staff if you want to know about our ingredients. Due to the presence of nuts and gluten in some products there is a small possibility that nut and gluten traces may be found in any menu item. Not all ingredients are shown in the dish descriptions. Non-gluten recipes are made with non-gluten containing ingredients. Olives may contain stones and fish may contain bones. Meat weights provided are approximate uncooked weights. All of our wines sold by the glass are available in a 125ml measure. We accept all major credit cards. Our prices include VAT at the current rate. An optional service charge of 10% will be added to parties of 8 or more.
- Where are Strada restaurants located?
To locate a restaurant please click on the link below:Locations
You will be able to view a full list of our restaurants. Once the restaurant you wish to visit has been selected, you will be able to view further details such as postcode, telephone number etc.
- When are Strada restaurants open?
Opening times for our restaurants can be found using the link below:Locations
Select the restaurant you wish to visit and the opening hours will be displayed.
- Where can I use my Tesco Clubcard Deal tokens?
Tesco Clubcard tokens are no longer valid in any of our restaurants.
- What facilities are available at Strada restaurants?
Accessible menus - We’ve partnered with Good Food Talks to make our menus accessible for those who hav difficulty reading them. Download their app, and using the accessibility features on your phone, you can change the font size, colours, or have the menus spoke out loud.Good Food Talks
Baby changing – not all of our restaurants have baby changing facilities so please check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:Locations
Disabled toilets - not all of our restaurants have disabled toilets so please check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:Locations
Non-smoking - all of our restaurants are non-smoking but it is possible to smoke where outside seating is available. Please contact the restaurant directly to check the availability of outside seating to avoid disappointment. Contact details for our restaurants can be found using the link below:Locations
- Is Strada child-friendly?
We welcome children and families in all of our restaurants.
- What facilities are there for children?
All of our restaurants offer a children’s menu and activity pack, available on request.
- Does Strada offer a children’s menu?
All of our restaurants offer a children’s menu and activity pack, available on request. Details of the children’s menu can be seen by clicking on the link below and selecting the restaurant you wish to visit.Menus
- Does Strada cater for special dietary requests?
Our restaurants will cater for special dietary requests wherever possible. We offer dedicated vegetarian and non-gluten menus, and offer non-gluten pasta options. Please speak to a member of our waiting staff for further details.
- Does Strada have seasonal menus?
Yes we do have seasonal menus. Click on the link below and select the restaurant you wish to visit to see the seasonal menu.Menus
- Does Strada use GM–free products?
None of our menus contain GM ingredients.
- Are Strada’s ingredients ethically sourced?
If you have a specific question on this subject, please contact us directly by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 0203 597 7414.Contact Us
- Does Strada source its seafood from sustainable stocks?
Strada believes strongly in the ethical purchasing of fish and seafood products. We frequently check with our suppliers regarding their efforts to support sustainable fishing, and change our suppliers if they do not meet our standards. It is important to Strada that our suppliers, whilst meeting the needs of our customers today, fully support the long term objectives of sustainability to protect resources for the future.
- Are employees paid minimum wages and do they receive their tips?
Full information on our tips and service charge policy can be found here:Service Charge
- What is the “administrative charge” on some tips?
Full information on our tips and service charge policy can be found here:Service Charge
- I like the music at Strada and wonder whether I can purchase a CD?
Unfortunately we do not sell CDs of the music played in our restaurants.
- I have seen a poster in one of your Strada restaurants, where can I get a copy of it?
Unfortunately we are unable to provide copies of the posters on display in our restaurants.
- I have a product or service your restaurants might be interested in, who should I contact?
Please contact us by calling 0203 597 7414. We will then be able to put you in touch with the correct department.
- Can I open my own Strada restaurant?
Unfortunately not but if you would like a Strada restaurant to open in your town, please feel free to get in touch as we are always interested to hear about potential new locations.
- Can I suggest a dish to go on a menu?
We are always interested to hear ideas for new dishes, so please submit any suggestions using the link below:Contact Us
- Can I work for Strada?
We are always on the look out for energetic and enthusiastic people to work for us. For more information, please visit our careers website using the link below:Strada Careers
- What are the terms and conditions of using the Tastecard in your restaurants?
Tastecard is not valid on Saturdays or at Strada Heathrow, Center Parcs, and Royal Festival Hall. You must pre-book to receive this offer. A maximum of 10 people can dine using one tastecard and multiples of two people will qualify for 2 for 1 discount across all courses ordered. The tastecard offer cannot be used in conjunction with any other offer, set menu, voucher or Tesco Clubcard vouchers. The offer is not valid on takeaway orders. Strada exclude 17th-23rd December, public holidays and special events such as Valentine’s, Mother’s Day, Father’s Day etc.
- Do you accept luncheon vouchers?
Yes we accept luncheon vouchers.
- Do you offer support to charities?
We are committed to helping local charities and fundraising wherever possible and ask that you contact the manager at your local Strada restaurant to request support. The manager will review your request, and should the event be one they are able to support, they will issue gift vouchers which are ideal for fundraising or they may be able to put something bespoke together for your event.
- Where do your eggs come from and what is your policy around them?
Strada understands the importance of good animal welfare standards. We work in close partnership with our suppliers to ensure our animal welfare policy and its requirements are followed at all times.
We source eggs for our kitchens from the UK and these are all free range, produced to the UK Lion Code and are certified by Freedom Foods, which guarantees high standards of food safety and traceability.
- I have a different question – who should I ask?
Give us a call on 0203 597 7414 and we will do our best to answer your question.
Strada Head OfficeStrada Trading Ltd
33 Charlotte Street
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Tel: 0203 597 7414