Frequently asked questions
- How do I contact Strada?
If you would like to contact Strada, you can submit your query by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 0203 597 7414.Contact Us
- Is there a customer service department I can talk to/email?
If you would like to contact the customer service department, please click on the link below and fill out the required fields. Alternatively you can contact the customer service department by calling 0203 597 7414.Contact Us
- How do I book a restaurant?
If you would like to make a reservation you can either phone the restaurant directly or make an online booking. Just click on the link below and select the location you wish to visit.Book Online
- Can I book a table for a party at Strada?
Tables for up to ten people can be booked using our online booking system. For larger parties of more than ten people, we suggest calling the restaurant to make sure they can accommodate you. Just click on the link below and select the location you wish to visit.Book Online
- How do I amend my table booking?
To amend an online booking you will need to cancel your original booking using the online system and then book with the correct details. You can cancel a booking by clicking on the relevant link in the confirmation email you received at the time of booking. After clicking on the link, please follow on the on-screen instructions.
If you need to amend a phone booking, please call the restaurant directly. Contact details for our restaurants can be found by clicking on the link below:Locations
- Where can I find your menus and prices?
Click on the link below and select the restaurant you wish to visit.Menus
- What are your menu terms and conditions?
Watch out for stones in olives and bones in fish. Vat is included. V = Vegetarian. nV = Contains animal rennet. animal products, nuts, gluten and other allergens are used in the kitchen. Whilst we take care to avoid contamination, traces may be found in any item. Let us know if you have allergies or intolerances. An optional service charge of 10% will be added to parties of 8 or more.
- Where are Strada restaurants located?
To locate a restaurant please click on the link below:Locations
You will be able to view a full list of our restaurants. Once the restaurant you wish to visit has been selected, you will be able to view further details such as postcode, telephone number etc.
- When are Strada restaurants open?
Opening times for our restaurants can be found using the link below:Locations
Select the restaurant you wish to visit and the opening hours will be displayed.
- Where can I use my Tesco Clubcard Deal tokens?
Tesco Clubcard Deal tokens can be used at all Strada restaurants excluding those listed below:
- - Center Parcs Longleat
- - Center Parcs Sherwood
- - Heathrow Terminal 3
- - Heddon Street
- - Riverside (More London)
- - Royal Festival Hall
- - St Katharine Docks
- - Stratford Westfield
Tokens can be used as full or part payment for food only (not to purchase drinks, merchandise, gift cards or towards promotional and set menus). No change is given from tokens and they cannot be used for a tip. Maximum of 8 guests per party.
Please visit the Tesco website for full terms and conditions: www.tesco.com
- What facilities are available at Strada restaurants?
Braille / large print menus - all of our restaurants should have Braille and large print menus but you may wish to check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:Locations
Baby changing – not all of our restaurants have baby changing facilities so please check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:Locations
Disabled toilets - not all of our restaurants have disabled toilets so please check with the restaurant before you visit to avoid disappointment. Contact details for our restaurants can be found using the link below:Locations
Non-smoking - all of our restaurants are non-smoking but it is possible to smoke where outside seating is available. Please contact the restaurant directly to check the availability of outside seating to avoid disappointment. Contact details for our restaurants can be found using the link below:Locations
- Is Strada child-friendly?
We welcome children and families in all of our restaurants.
- What facilities are there for children?
All of our restaurants offer a children’s menu and activity pack, available on request.
- Does Strada offer a children’s menu?
All of our restaurants offer a children’s menu and activity pack, available on request. Details of the children’s menu can be seen by clicking on the link below and selecting the restaurant you wish to visit.Menus
- Does Strada cater for special dietary requests?
Our restaurants will cater for special dietary requests wherever possible. Please speak to the member of waiting staff for further details.Contact Us
- Does Strada have seasonal menus?
Yes we do have seasonal menus. Click on the link below and select the restaurant you wish to visit to see the seasonal menu.Menus
- Does Strada use GM–free products?
None of our menus contain GM ingredients.
- Are Strada’s ingredients ethically sourced?
If you have a specific question on this subject, please contact us directly by clicking on the link below and filling out the required fields. Alternatively you can contact us by calling 0203 597 7414.Contact Us
- Does Strada source its seafood from sustainable stocks?
Strada believes strongly in the ethical purchasing of fish and seafood products. We frequently check with our suppliers regarding their efforts to support sustainable fishing, and change our suppliers if they do not meet our standards. It is important to Strada that our suppliers, whilst meeting the needs of our customers today, fully support the long term objectives of sustainability to protect resources for the future.
- Are employees paid minimum wages and do they receive their tips?
Full information on our tips and service charge policy can be found here:Service Charge
- What is the “administrative charge” on some tips?
Full information on our tips and service charge policy can be found here:Service Charge
- I like the music at Strada and wonder whether I can purchase a CD?
Unfortunately we do not sell CDs of the music played in our restaurants.
- I have seen a poster in one of your Strada restaurants, where can I get a copy of it?
Unfortunately we are unable to provide copies of the posters on display in our restaurants.
- I have a product or service your restaurants might be interested in, who should I contact?
Please contact us by calling 0203 597 7414. We will then be able to put you in touch with the correct department.
- Can I open my own Strada restaurant?
Unfortunately not but if you would like a Strada restaurant to open in your town, please feel free to get in touch as we are always interested to hear about potential new locations.
- Can I suggest a dish to go on a menu?
We are always interested to hear ideas for new dishes, so please submit any suggestions using the link below:Contact Us
- Can I work for Strada?
We are always on the look out for energetic and enthusiastic people to work for us. For more information, please visit our careers website using the link below:Strada Careers
- What are the terms and conditions of using the Tastecard in your restaurants?
TASTE is valid Sunday through Thursday at participating sites. TASTE card members must pre-book in order to receive this offer.
Terms and conditions: Offer is not valid at Strada Heathrow, Center Parcs, More London, Royal Festival Hall, Brunswick, Covent Garden, Heddon St, St Katharine’s Dock, Stratford Westfield, and St Pauls. Offer is valid Sunday through Thursday. Offer is only valid for pre-booked tables. Offer is not valid on take away orders. Offer is not valid on bank holidays or special events. Offer is not valid in conjunction with any other offer, voucher, set menu, Tesco Clubcard points or tokens, or Nectar card points. Offer is valid for 2 for 1 on all starters, 2 for 1 on all mains/pizzas/pastas, and 2 for 1 on all desserts. Less expensive dish will be the discounted item. Offer valid for up to 2 guests per Taste card. Max 3 Taste cards valid per booking (aka max of 6 guests if 3 Taste cards are within 1 booking). Offer is not valid on sides, or any drinks.
- Do you accept luncheon vouchers?
Yes we accept luncheon vouchers.
- Do you offer support to charities?
We are committed to helping local charities and fundraising wherever possible and ask that you contact the manager at your local Strada restaurant to request support. The manager will review your request, and should the event be one they are able to support, they will issue gift vouchers which are ideal for fundraising or they may be able to put something bespoke together for your event.
- I have a different question – who should I ask?
Give us a call on 0203 597 7414 and we will do our best to answer your question.
Strada Head OfficeStrada Restaurants Ltd
33 Charlotte Street
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Tel: 0203 597 7414